Returns & Exchanges

You have 14 days from the date of delivery to request a return for eligible items.

• The item must be unused, unwashed, and in new, sellable condition.
• Original packaging, tags, accessories, and labels must be included.
• The item must not show signs of travel, wear, odor, stains, scratches, wheel use, or removed tags.
• Proof of purchase is required.
• Empire Luggage Center reserves the right to refuse returns that do not meet these conditions.

Yes. Online orders may be returned in person at our retail location for free, as long as the item qualifies under our return policy.

• Please bring your item to Empire Luggage Center, 414 Broadway, New York, NY 10013. Bring your order confirmation, receipt, or other proof of purchase so our team can look up your order.

No. Returning an eligible item in store is FREE. Return shipping fees only apply if you choose to ship the item back to us.

Returns must be approved in advance. Unauthorized returns may be refused or returned to the sender.

• Email us at order@empireluggagecenter.com or Call us at 1-212-925-5805
• Include your order number, name, item, and reason for return.
• Wait for return approval.
• Ship the item back with tracking or return it in person.
• Once received and inspected, your refund will be processed if the item meets our return conditions.

Please bring the item in new, unused, sellable condition with the original tags, packaging, accessories, and proof of purchase. Items that are used, damaged, missing packaging, missing tags, or show signs of travel may not be accepted.

Items discounted 35% or more are FINAL SALE and cannot be returned or exchanged. This applies to both online and in-store purchases.

Yes. Eligible online orders may be exchanged in store for free, depending on item condition and current inventory availability. Please bring your order confirmation, receipt, or proof of purchase.

You have 14 days from the date of delivery to request an exchange. Exchanges depend on current inventory availability.

• Items must be unused and in new, sellable condition.
• Original packaging, tags, accessories, and labels must be included.
• Proof of purchase is required.
• If the new item is higher in price, the customer pays the difference.
• If the new item is lower in price, store credit may be applied.

If you choose to ship an item back for exchange, customers are responsible for return shipping. Empire Luggage Center covers shipping for approved replacement items. Eligible exchanges may also be completed in store for free, depending on product condition and current inventory availability.

Once your return is approved, received, and inspected, refunds are typically issued within 3-5 business days to the original form of payment. Your bank or payment provider may take additional time to post the refund. If you do not see your refund after 7 business days, please contact your bank or reach out to us.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and any damage or issue. We will review the situation and work to resolve it as quickly as possible.

Yes. Empire Luggage Center reserves the right to refuse returns or exchanges that do not meet our policy requirements, appear used or damaged, are missing original packaging or tags, or show excessive or abusive return patterns.

For return or exchange help, contact us before sending anything back.

• Email: order@empireluggagecenter.com
• Phone: 1 (212) 925-5805
• Store: Empire Luggage Center, 414 Broadway, New York, NY 10013