Empire Luggage Center FAQs

Orders are typically processed during normal business hours. Processing time may vary depending on inventory availability, order volume, item size, and shipping or pickup method.

If you select in-store pickup, please wait until you receive confirmation that your order is ready before coming to the store. For delivery or shipping orders, you will receive updates based on the fulfillment method selected at checkout.

Yes. Eligible online orders may be shipped depending on product availability, size, destination, and carrier requirements. Shipping options and costs, if applicable, will be shown at checkout.

Please contact us as soon as possible with your order number, photos of the item, photos of the packaging, and a short description of the issue. We will review the situation and help resolve it as quickly as possible.

Yes. Customers may place an eligible order online and pick it up at Empire Luggage Center, located at 414 Broadway, New York, NY 10013. Please wait for pickup confirmation before arriving.

Yes. Same-day NYC delivery may be available for eligible orders depending on order time, delivery location, item size, inventory availability, and daily delivery capacity.

Same-day NYC delivery cutoff is one hour before closing. The cutoff time is 6:30 PM Monday through Saturday and 5:30 PM on Sunday. Same-day delivery is not guaranteed and should be confirmed when timing is urgent.

Yes, when available. This is helpful for customers shopping in SoHo, Chinatown, Tribeca, Canal Street, or nearby areas who want to purchase luggage and pick it up later that day. Please confirm timing with our team.

Yes. Pre-order options may be available for select items on our website. Availability may be limited, so please call or contact us first to confirm item timing, availability, pickup, or delivery options.

Carry-on luggage is generally best for short trips and overhead bin use. Medium checked luggage is useful for several-day trips. Large checked luggage is best for longer trips, international travel, family travel, or customers who need extra packing space.

Yes. Airline baggage rules can vary by airline, route, ticket type, and destination. We recommend confirming baggage size and weight requirements directly with your airline before traveling.

Hardside luggage is popular for structure, protection, and a modern look. Softside luggage may offer more flexibility, exterior pockets, and easier packing access. The best choice depends on your travel style.

Spinner luggage has four wheels and rolls upright in multiple directions. Two-wheel luggage is pulled behind you and may perform better on certain sidewalks or uneven surfaces. Our team can help you compare both options in store.

Yes. Our team can help you compare luggage by size, weight, material, wheels, handles, storage layout, price, brand, and travel purpose.

Many products are covered by the original manufacturer warranty. Warranty coverage, length, exclusions, and claim process vary by brand and product. Please check the manufacturer warranty information for the specific item.

Empire Luggage Center does not provide a separate store warranty unless specifically stated. Warranty claims are generally handled through the product manufacturer.

Empire Luggage Center does not currently offer luggage repair services. For product defects or warranty concerns, customers should contact the manufacturer or brand warranty department.

We may be able to help with certain TSA lock questions or basic lock issues. Please contact us before bringing your luggage to the store so we can let you know whether we may be able to assist.

A return is for eligible unused merchandise within the return window. A warranty claim is usually for a manufacturing defect or covered product issue after use. Warranty coverage is determined by the manufacturer.

Empire Luggage Center is located at 414 Broadway, New York, NY 10013.

We are located near SoHo, Chinatown, Tribeca, Canal Street, and Lower Manhattan, making our store convenient for local shoppers, tourists, students, business travelers, and visitors staying nearby.

Luggage storage may be available through third-party partners. Availability, pricing, and terms are managed by the third-party storage provider, not Empire Luggage Center.

For eligible purchases and reasonable timing, we may be able to hold your purchased luggage temporarily while you shop nearby. Please ask our team before leaving the store.

We accept common payment methods online and in store. Available payment options may vary depending on whether you are shopping online, in person, or through a third-party platform.

Yes. Empire Luggage Center gift cards are active and redeemable both online and in person at our store. Gift cards are a convenient option for travel, graduation, birthdays, holidays, and special occasions.

Yes. Promotions may be available online or in store from time to time. Sale pricing, discount codes, and promotional offers may have specific terms, dates, exclusions, or final sale conditions.

Some promotions may be online-only, in-store-only, or available through both channels. Please review the promotion terms or contact us before visiting if you are unsure.

You can contact Empire Luggage Center by phone, email, or by visiting our store at 414 Broadway, New York, NY 10013.

Please include your name, order number, item name, phone number or email address, and a brief description of the question or issue. This helps our team locate your order and respond faster.